Effective from 19/05/2022

Welcome to Dirä Oy’s (hereinafter ”we” or ”Company”) Dirä service (hereinafter ”Service”). Dirä Oy (business ID: 3194119-6) is a limited liability company formed under Finnish law, which has its principal office at Karstulantie 8 A 8, 0050 Helsinki.

Our consumer customer (hereinafter ”Customer” or ”you”) may use our service to search and buy certain products and services related to events and other services (hereinafter ”Product” or ”Products”), which are advertised and sold by traders registered in the Service as merchants (hereinafter ”Merchant” or ”Merchants”).

These Customer Terms apply to the legal relationship between the Customer and the Company, when the Customer uses the Service. When the Merchants use the Service to advertise and sell their Products, the legal relationship between them and the Company is governed by the Merchant Terms.

The Customer accepts these Customer Terms as legally binding (hereinafter ”Agreement”) by registering into the Service or by using the Service. The Agreement is therefore a contract, which creates legally binding terms between the Customer and the Company when the Customer uses the Service. The Customer may not use the Service if he/she does not enter into an Agreement with the Company. Hereinafter the Customer may also be referred to as the ”User”.

1. General

The Company reserves the right to change the Agreement. The Company shall notify the User through email or the Service of such changes. The changes shall take effect 14 days after the notification. By using the Service after the changes, the User accepts the changes as legally binding.

If the User does not comply with this Agreement, the Company may terminate the Agreement with direct legal effect, cancel the account created by the User in the Service (hereinafter ”Account”) and implement any other similar procedure.

The Company may terminate (permanently or temporarily) the provision of the Service (or any part of it), either to the User or Users generally, entirely at the Companies own discretion and without prior notice.

Only natural persons may use the Service as Customers. However, the Service may not be used, and the agreement may not be accepted, if (a) the Customer is legally incompetent and/or (b) the Customer is prohibited from using the Service under any applicable law.

2. Creating an account

The User may create an Account either directly through the Service or through community Services (e.g. Facebook) approved by the Service at any given time.

When registering, the User must truthfully provide the information required by the Service.

Users are solely responsible for all activities performed through the Account and for the safe use of the password, maintenance, confidentiality and all other such matters in regard to their Account. If the User becomes aware that someone else has used the User’s Account, the User must notify us immediately of the matter through email at brian.simiyu@dira.fi.

3. Purchasing products and their delivery and redemption

The Customer may buy Products through the Service. The purchase agreement for the Product purchased by the Customer through the Service is always concluded between the Merchant and the Customer. The sale of Products through the Service shall only be made by the Merchant, in the name of the Merchant and on behalf of the Merchant. Thus, the Company acts only as an agent of the Merchant by forwarding the Products to the Customer and the payments of the Products to the Merchants in accordance with the Merchant Terms.

The Merchant shall be responsible for the availability, redemption and marketing of the Products, and the related obligations and responsibilities, such as reliability, accuracy, cancellation of events, announcement of location or schedule changes and liability for damages.

The Customer shall always, before ordering a Product through the Service, check the contents of the “shopping cart” and the information and instructions related to the Product, such as the Product’s pick-up point and the redemption point.

Event tickets and coupons purchased through the Service are visible in the Service in the Customer’s wallet (hereinafter ”Wallet”). In addition, the Customer receives a separate confirmation of the order to his/her email. The Customer can use the event tickets and coupons through the Wallet.

Online bank payments, Visa Credit/Debit, Visa Electron, MasterCard Credit/Debit and Maestro cards, MobilePay and Pivo are accepted as payment instruments. The payment service providers that are in a contractual relationship with the Company are responsible for the payment services in the Service. The Company does not store any payment card information.

Event tickets, memberships or coupons redeemable within a deadline, cannot be exchanged or cancelled. Other unused and non-redeemed Products that are not pre-order or as such resalable, are subject to a cancellation right of fourteen (14) days according to the Consumer Protection Act of Finland (38/1978).

The Customer has an obligation to provide proof of eligibility for a discount or the right to a Product with a student card, membership card or pension card or another certificate upon checking / redeeming the event ticket or coupon. Without a valid certificate the Merchant or its authorized agent has the right to deny the Customer’s access to the event or the right to redeem the coupon. In the absence of the required certificate or in the event of misuse of the Product, the Product may not be returned or cancelled.

The Customer bears the responsibility that the ticket or coupon will be used only in connection with the checking or redemption of the event ticket or coupon. Tickets or coupons used in advance do not have redemption, return or cancellation rights.

Each User of the Service is responsible for checking that the event has not been cancelled.

4. Cancellations and reclamation

The Merchant is solely responsible for all cancellations and reclamations related to Products.

The Customer shall contact the Merchant in connection to all complaints and returns about a Product and in situations where an event has been cancelled or if the Customer wishes to cancel an unused coupon that has a cancellation period of fourteen (14) days. The Merchant’s relevant contact information can be found e.g. in the Service from the Merchant’s own profile.

In the abovementioned situation the Customer may also direct its inquiries to the Company through email: brian.simiyu@dira.fi. The email must contain the Customer’s name, email, the Product subject to the cancellation and reason the for cancellation. The Company forwards the information to the Merchant. It is stated for the sake of clarity that also in this situation the Merchant is solely responsible for all cancellations and reclamations related to Products.

If the purchase of a Product may be cancelled or the Product is defected and the Merchant is unable to provide a replacement, the Customer shall be entitled to a refund for the price of the Product within 14 days of the day the Merchant received knowledge of the Customer’s matter.

The service fees charged by the Company will not be refunded.

5. Rights and responsibilities of the user

The resale or handing over of tickets or coupons purchased through the Service is prohibited without the Company’s prior written permission.

The Users agree to be solely responsible for any failure to comply with their obligations under this Agreement.

The User is solely responsible for his/her electronic devices, communication devices and other such devices and matters.

The User agrees to use the Service only for the purposes permitted by the Agreement and any applicable laws, regulations or generally accepted policies or guidelines in the relevant jurisdiction.

It is forbidden to choose a username for the Account that violates good practice and/or violates the rights of others. We have the right to delete an Account if a User violates this Agreement, law or good practice or has not signed into the Service for 24 months.

The User agrees not to take up any actions that disturbs or in any other way hinders the Service or its servers or networks.

The Service may contain links to third party websites. When you visit third party websites, you do so on your own responsibility and risk.

The User agrees not to send, transmit or store material through the Service that is in violation of good practice or law. The User also agrees not to incite others to engage in any such activities. Furthermore, the User agrees not violate anyone’s intellectual property rights through the Service.

The Company owns and retains all proprietary rights in the Service, and in all content, trademarks, trade names, service marks and other intellectual property rights related thereto. The Service contains the copyrighted material, trademarks, and other proprietary information of the Company and its licensors. You agree to not copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, trademarks, trade names, service marks, or other intellectual property or proprietary information accessible through the Service, without first obtaining the prior written consent of the Company. You agree to not remove, obscure or otherwise alter any proprietary notices appearing on any content, including copyright, trademark and other intellectual property notices.

6. Rights and responsibilities of the company

The Company operates only and solely as the administrator of the Service. The Company is not responsible for the availability, redemption, marketing or any related obligations of the Products or liabilities, errors, reliability, damages or any other matters related to the Products. The Company is also not responsible for the use, obstruction or content of the Products, nor for the Merchants or Customers of the Service, or for the activities of Merchants or Customers in the Service.

Under no circumstances shall the Company be liable for accidents, damages or crimes related to the Service. Under no circumstances shall the Company be liable for any direct or indirect damages in any manner in connection with the Service or the use, information and notices available through the Service. The Company is also not liable for any damages or other disadvantages that may be caused to the User or third parties by incorrect or insufficient user information.

The Company is not responsible for any losses arising from the use of the Service.

The Company does not express or imply warranties or representations about the operation of features of the Service, and the Company does not promise that the Service will function without interruptions or errors. The Company is not responsible for any damages to the User or third parties caused by the use, malfunctions, technical defects or malicious software of the Service or third-party links or any other such causes.

The Company has a right to disable the Service or a part of it due to maintenance, installation, modification, public order and safety, system overload or other similar cause.

The Company is not responsible for the content of the Service or its correctness, except for the content generated by The Company. Thus, the Company is not responsible for e.g. information the Users or the Merchants disclose through the Service.

The Company has the right to remove material (i) that has been denied or reported by the Company in the Service, or (ii) which, according to the Company is unlawful, contrary to good practice or this Agreement, inappropriate or erroneous, or (iii) harmful to the Company, Users, Merchants or third parties. The Company also has the right to remove material from the Service if the material contains any legally questionable or offensive information or content that is inappropriate for the Company’s brand.

7. Data protection and cookies

The Company’s Privacy Notice informs the Users on how the Company processes their personal data.

The Company’s Website Policy informs the Users on how the Company’s website uses and stores cookies.

8. Term and termination

This Agreement enters into force once the User accepts this Agreement or uses the Service.

This Agreement is valid for indefinitely. The User may terminate this Agreement with immediate effect by email or through the Service. By terminating this Agreement, the User is not however exempt from the obligations he/she has undertaken under this Agreement prior to the termination.

Upon the termination of this Agreement, the Company shall close the User’s Account and remove any material the User has posted through the Service if the User can be identified with that material.

The Company and the Users shall be released from the obligations under this Agreement in force majeure cases.

9. Governing law and disputes

This Agreement and the relationship between the User and the Company shall be governed by and construed and interpreted in accordance with the laws of Finland without regard to its principles and rules on conflict of laws.

If the Customer has a dispute with the Merchant, the Customer has to settle the dispute with the Merchant itself.

Disputes arising from the Agreement shall primarily be settled through negotiations. A Customer has also the right to bring the dispute arising from this agreement to the Consumer Disputes Board. The Customer may also seek to settle disputes arising from this Agreement at the District Court of Helsinki or at the District Court of its locality in Finland where he/she has his/her domicile.

10. Miscellaneous

If there are any discrepancies between the different language versions of Agreements, the Finnish version is superior to the other versions.

You do not have the permission to surrender, transfer or sublicense this Agreement unless you obtain prior written consent from the Company. The Company has the unilateral right to assign, transfer or delegate any or all of its rights and obligations under the Agreement.

You agree that if the Company does not exercise or enforce any legal rights under the Agreement (e.g. the right to compensation), it does not imply that the Company formally waives its rights, nevertheless the Company still has the right to exercise its rights.

If, by a court decision, any provision of this Agreement is declared void, then only that invalid provision will be removed from the Agreement, in which case the Agreement will continue to be valid.